Service 04 · Built around your business
Customer communication and service
Handle routine enquiries, confirm appointments, send updates and escalate unusual cases to you.
Outcome: More reliable customer service without you answering every message.
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The job today
Replying to the same questions, confirming times and sending updates while you are busy doing the work.
What it needs from you
- Answers to the questions you get asked most
- Your availability
- Which messages you want to handle yourself
What it prepares
- Replies to routine enquiries using approved answers
- Appointment confirmations and updates
- A short summary of anything that needs you
Where you stay in control
You decide which messages it can answer on its own. Anything new, unusual or sensitive comes to you.
When something goes wrong
When it does not know the answer, it tells the customer someone will be in touch and passes the full conversation to you.
Illustrative example · E-commerce
Overnight, fourteen customers ask where their orders are. Each gets an accurate update from the order system. One complaint about a damaged item is waiting for Leila in the morning.
Common questions
Will customers know it is AI?
We believe they should. Messages can be marked as sent by your assistant.
Can it answer the phone?
Voice can be scoped in your proposal. Most businesses start with email, web chat or WhatsApp.
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